FAQs
Find quick answers about delivery, payments, storage, bundles, gifting, and Crave Nature products.
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Frequently asked questions
Do you offer free delivery?
Yes. Free delivery is available on orders over Rs 2,500 across Pakistan.
Do you offer Cash on Delivery and prepaid payment?
Yes. Cash on Delivery is available across Pakistan. You can also choose prepaid payment through Bank Deposit or Raast at checkout.
Do prepaid orders get any extra benefit?
Prepaid orders over Rs 2,500 can use code PREPAID to save Rs 100. Add the code at checkout, then complete payment through Bank Deposit or Raast.
How long does delivery take?
Orders usually ship within 2 to 4 working days across Pakistan. In rare cases, delivery may take longer due to courier delays, weather, holidays, or service limitations in specific areas.
When are weekend orders dispatched?
Orders placed on Saturday or Sunday are usually processed and dispatched on Monday or the next working day.
Are your snacks made with real fruits and vegetables?
Yes. Crave Nature focuses on real fruits and vegetables, gently air dried to preserve their natural taste, texture, and everyday snackability.
Do your products have added sugar?
Our air-dried fruit and vegetable snacks are made with simple ingredients and no added sugar where stated. Please check each product page or pack label for exact ingredients, especially for chocolate-coated products, oats, and mixed items.
How should I store the products?
Store the packs in a cool, dry place away from direct sunlight. After opening, reseal the pack properly to help maintain freshness, flavor, and texture.
Are these snacks suitable for kids?
Many customers choose Crave Nature for lunchboxes and everyday family snacking. Please review the ingredients and serving size based on your child's age, preferences, and dietary needs.
Can I build my own bundle?
Yes. Use our bundle builder to mix your favorite snacks and create a custom selection for yourself, your family, or gifting.
Do you handle gifting or bulk orders?
Yes. For gifting, corporate orders, or bulk quantities, contact us on WhatsApp or email. We will guide you based on your quantity, packaging needs, and delivery timeline.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes.
What is your return or refund policy?
Please review our refund policy for complete details. If your order arrives damaged or incorrect, contact us with your order details and clear photos so we can help resolve it.
How can I contact Crave Nature?
You can contact us through WhatsApp, email, or the contact page. For faster support, include your order number if your question is about an existing order.