Privacy policy

Last updated: March 30, 2026

Crave Nature operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with an online shopping experience (the "Services"). Crave Nature is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information, as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, including the number used for calls and WhatsApp, and email address.
  • Financial information including payment-related details required to complete your order, transaction details, form of payment, payment confirmation and other payment details processed through our payment providers.
  • Account information including your account details, preferences and settings, where applicable.
  • Transaction information including the items you view, add to cart, purchase, return, exchange or cancel, as well as your order history, payment status, and delivery or fulfillment details.
  • Communications with us including the information you include in communications with us through phone, WhatsApp, email, social media, website forms, or customer support channels.
  • Device information including information about your device, browser, network connection, IP address and other technical identifiers.
  • Usage information including information regarding your interaction with the Services, such as pages viewed, time spent on the website, referring pages, cart activity, and interactions with our store.
  • Marketing and analytics information including information collected through cookies, pixels, tags, analytics tools and similar technologies in connection with our ads, website content, and promotional campaigns.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you place an order, contact us, subscribe to updates, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our Services or visit our website, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties including marketing, advertising, payment, analytics, and shipping partners involved in processing your order or improving our services.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, confirm purchases, arrange shipping, provide delivery updates, handle returns or replacements, remember your preferences, improve website performance, and create a better shopping experience for you.
  • Marketing and Advertising. We may use your personal information to send promotional communications by email, SMS, or WhatsApp where permitted, to measure the effectiveness of our campaigns, and to show you relevant advertisements on the Services or other websites and platforms.
  • Security and Fraud Prevention. We use your personal information to help provide a secure payment and shopping experience, verify transactions, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect our business, customers, and Services.
  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, send order confirmations, shipping and delivery updates, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, to enforce or investigate potential violations of our terms or policies, and to protect our rights and interests.

Marketing, Analytics and Tracking Technologies

We may use third-party tools and technologies to understand website usage, improve our services, and show relevant advertisements. These may include Meta Pixel / Facebook technologies, Google Analytics, Shopify analytics, cookies, pixels, tags, and similar tracking technologies.

These tools may collect information such as pages viewed, products viewed, cart activity, purchase activity, device and browser information, IP address, referral source, and interactions with our ads and website. This information helps us analyze traffic, measure ad performance, understand customer behavior, and improve our marketing and store experience.

Where required by applicable law or platform rules, we will seek or rely on the appropriate basis for such communications and tracking activities.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, communications, and technical services.
  • With business and marketing partners to provide marketing services, measure advertising performance, and advertise to you in a more relevant way.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to deliver products to you or through your use of social media integrations.
  • With our affiliates or otherwise within our corporate group, if applicable.
  • In connection with a business transaction such as a merger, acquisition, restructuring or bankruptcy, to comply with legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, keep your cart and session active, understand website traffic and usage, improve store performance, and support advertising and remarketing.

You can manage cookie settings through your browser. Disabling some cookies may affect how the website functions.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children's Data

The Services are not intended for use by children without the involvement of a parent or guardian, and we do not knowingly collect any personal information directly from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location and the laws applicable to your personal information, you may have certain rights in relation to your personal information, such as requesting access to, correction of, or deletion of certain information we hold about you. These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted or required by applicable law.

  • Access. You may request access to certain personal information that we hold about you.
  • Correction. You may request correction of inaccurate personal information that we maintain about you.
  • Deletion. You may request deletion of certain personal information we maintain about you, subject to our legal and operational requirements.
  • Managing Communication Preferences. We may send you promotional communications by email, SMS, or WhatsApp where permitted, and you may opt out at any time by using the unsubscribe option in our emails or by contacting us by phone, WhatsApp, or email. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as those about your orders or customer service requests.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not unfairly deny service solely because you have made a privacy-related request, subject to our legal and operational requirements. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. Where applicable law allows, you may designate an authorized agent to make requests on your behalf, subject to appropriate verification.

Complaints

If you have complaints about how we process your personal information, please contact us first using the contact details provided below. Where applicable law provides a right to escalate the matter to a relevant authority or forum, you may do so.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in because we use Shopify and other third-party service providers that may operate in multiple jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to contact us regarding your personal information, please contact us at love@cravenature.pk or by phone / WhatsApp at +92 329 0999290. Our location is Islamabad, Pakistan.